Thank you for choosing Thames & Kosmos and for your interest in our Geckobot kit. Let’s try some troubleshooting.
When the Geckobot is initially assembled, you may notice that the motor can be a little tight and not rotating. Often times, if you place an axle into the center of the orange circle of the motor box and manually turn it, it will loosen any tightness and your motor will begin moving and slowly pick up speed until it is running normally.
I hope that resolved the issue. If not, we kindly ask you to send an email to support@thamesandkosmos.com with the following information:
- Your mailing address and phone number
- Date of purchase and the retailer it was purchased from
- The production code from your box (an alphanumeric code located in the white square with the UPC bar code)
- Some additional details on how your motor box is behaving
Kind regards,
-The Thames & Kosmos Technical Support Team
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