After trying all of these troubleshooting steps, if you have any defective or missing parts, click HERE to submit a replacement parts request form to our helpful Technical Support Team!

Step-by-Step Assembly Video

Using and Troubleshooting your Candy Claw Machine

Hydraulics Troubleshooting

If your hydraulics are not holding water, you may need updated hydraulic parts. Please email support@thamesandkosmos.com to request a Hydraulics Rework Packet.

Additional Information for Trickiest Steps

Claw is not Closing

Claw not closing all the way? Skip to timestamp 1:18 for help. 

Alternate instructions for installing the ribbon

You may find it easier to wind the spools and reinstall the axle with the machine on its side.

The ribbon should be taut. If you pull gently on one side of the ribbon, the worm screw housing should move smoothly.

Alternate instructions for assembling the scissor arm mechanism

Here are more detailed instructions that break down how to assemble the scissor arm mechanism.

The parts here are shown upright, but it's easiest to assemble them flat on a table.

Carefully pick up the parts to insert A10. If they come apart, place them back together before moving on to the next step.