Limited Warranty and Product Returns

Damages, Missing or Broken Parts
Helping you get the most out of your Thames & Kosmos purchase is our top priority!

Please inspect your order upon receipt and, if the item has any missing or defective parts, please fill out our Replacement Part Request form.

If you have general product support questions please connect with us via any of these methods:

• Fill out our Technical Support Form
• Email us at support@thamesandkosmos.com
• Call us at 1-800-587-2872, option 3

Thames & Kosmos will always endeavor to replace all defective parts and provide technical support to ensure our customers have a great experience with our products.     

Returning Product
We have a 30-day return policy, which means you have 30 days after the delivery of your purchase to request a return.

To be eligible for a return, the product must be in the same condition that you received it, unused, and in its original packaging.  

You can initiate a return via any of these methods and a member of our Customer Service Team will promptly assist you.  

• Fill out our Online Order Support Form
• Email us at order@thamesandkosmos.com
• Call us at 1-800-587-2872, option 2  

Please reference your order number or the first and last name of the person who made the purchase, as well as the reason for the return.

Provided your item is eligible for a return, we will send you a prepaid return shipping label with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items
We cannot accept returns of products that have been opened or used and we cannot accept returns on gift cards.

Refunds 
Provided the returned product is in acceptable condition, upon receipt, we will refund your original payment method for the cost of goods less a $6.99 return shipping fee.  You will receive an email notification once your refund is processed.  Please remember it can take several days for your refund to appear on your credit card statement.

Exchanges
We do not offer exchanges.  We recommend that you initiate a return then make a new purchase for the product that better suits your needs.